Gambling is entertainment, and fc999 is committed to keeping it that way. This page outlines the tools, policies, and support resources available to every player in Bangladesh so that gaming remains a positive experience — never a harmful one.
The fc999 platform is available exclusively to adults aged 18 years and above. Anyone under the age of 18 is not permitted to create an account, deposit funds, or participate in any betting or casino activity on this platform. Age verification is conducted on all accounts as part of the KYC process.
At fc999, we believe that a sustainable platform is built on player wellbeing, not just winning bets. Responsible gaming is not a legal formality — it is a core part of how fc999 operates. Whether you are enjoying cricket betting on the BPL, spinning slots, or exploring the live casino, you should always feel in control of how much time and money you spend.
This page provides a complete overview of the responsible gaming framework at fc999, covering the practical tools available to you, how to recognise warning signs of problem gambling, the step-by-step process for setting limits or requesting exclusions, and where to turn if gambling ever stops feeling like fun.
If you have any concerns about your gambling behaviour — or about someone you know — the fc999 support team is available around the clock. Contact us at [email protected] (plain text — not a clickable link) or use the 24/7 live chat on the platform.
Decide on a fixed amount you are comfortable losing before each session. Never chase losses by depositing more than you planned.
Gambling is a leisure activity, not a source of income. Approach every session with the mindset that the cost is the price of entertainment.
Step away from the screen regularly. Long uninterrupted sessions can cloud judgement and lead to impulsive decisions.
Avoid gambling when you are anxious, upset, or emotionally distressed. Decisions made under stress are rarely rational ones.
Six pillars that define the responsible gaming environment fc999 maintains for all players across Bangladesh.
Every new account undergoes mandatory age and identity verification. Players who cannot confirm they are 18 or older are blocked from all gameplay and transaction activity without exception.
Players can set daily, weekly, or monthly deposit caps and loss limits directly within their account dashboard. Once a limit is reached, no further deposits are accepted until the period resets.
Any player can request a self-exclusion period ranging from 30 days to permanent account closure. During exclusion, all login access, promotional communications, and deposit functionality are suspended.
The time-out tool allows players to temporarily pause their account for a chosen period — from 24 hours up to 6 weeks — without full account closure. Useful for short breaks when play starts to feel excessive.
Optional session notifications remind players how long they have been playing and how much they have spent during the current session, helping maintain awareness of time and money in real time.
The fc999 support team is available around the clock via live chat and email. Players can request responsible gaming interventions, account reviews, or guidance at any time, with no waiting period.
All tools listed below are available to every registered fc999 player and can be activated at any time through account settings or by contacting support.
Set a maximum deposit amount per day, week, or month. Limits take effect immediately when set and can only be reduced instantly — increases require a 7-day cooling-off period before they activate.
Instant ActivationCap the total amount you can lose within a defined time window. When your net losses reach the set threshold, further betting is paused until the limit period expires.
Instant ActivationRestrict the total value of bets placed per session, day, or week across all games and sports markets. Ideal for players who want volume control rather than pure financial caps.
Instant ActivationTake a break from 24 hours up to 6 weeks. Your account is temporarily suspended — no login, no deposits, no bets. Funds remain safe and withdrawals are still processed during a time-out.
Instant ActivationChoose a self-exclusion period of 30 days, 3 months, 6 months, 1 year, or permanent. During exclusion, your account is fully locked — all access, bonuses, and marketing are suspended. Permanent exclusion cannot be reversed. To apply, contact [email protected] or use live chat.
Cooling-Off Period AppliesEnable session alerts that pop up at set intervals (e.g., every 30 or 60 minutes) showing your total session time and net position. Each alert prompts you to decide whether to continue or stop — keeping you fully aware of your activity.
Instant ActivationAccess your full transaction and gameplay history at any time from your account dashboard. Reviewing your history regularly is one of the most effective ways to stay on top of your spending and identify any patterns that concern you.
Always AvailableImportant: All responsible gaming tools are free to use and available to every registered player. fc999 staff will never discourage or delay a player from activating limits, time-outs, or self-exclusion. If you encounter any difficulty using these tools, contact support immediately at [email protected] (plain text only — not a clickable link).
Activating responsible gaming tools on fc999 takes less than two minutes. Follow these steps to configure your controls.
Access the fc999 platform and log in using your registered username and password. Navigate to your account profile icon in the top right corner.
From the profile dropdown, select "Account Settings" and then navigate to the "Responsible Gaming" tab in the settings panel.
Select the relevant control — Deposit Limit, Loss Limit, Wagering Limit, Reality Check, or Time-Out. Each tool has a clearly labelled configuration panel.
Input the amount or time period you wish to set. The system will display the current value alongside your new setting so you can compare before confirming.
Click "Save Changes". Limit reductions and time-outs take effect immediately. Limit increases are subject to a 7-day review period as a safeguard against impulsive decisions.
Need help? If you cannot access your account settings or prefer not to configure limits yourself, contact the fc999 support team via live chat or at [email protected] and a member of staff will apply the requested controls on your behalf within one hour.
Self-exclusion is the strongest responsible gaming tool available. Use it when you feel gambling has become difficult to control.
Reach the fc999 team via 24/7 live chat on the platform, or send an email to [email protected]. State clearly that you wish to activate self-exclusion and your preferred duration.
Choose from: 30 days, 3 months, 6 months, 1 year, or permanent exclusion. The support agent will confirm your selection and explain what it entails before proceeding.
Your account is locked within 1 hour of the request being confirmed. All login attempts are blocked, all active sessions are terminated, and marketing communications are stopped.
Any verified balance remaining in your account at the time of exclusion will be processed for withdrawal to your registered bKash, Nagad, or Rocket account within 3–5 business days.
After the exclusion period ends, you may request reinstatement. A mandatory 7-day cooling-off period applies before the account is reactivated. Permanent exclusions cannot be reversed under any circumstances.
Permanent Exclusion: Once a permanent self-exclusion is confirmed, fc999 will not accept any reinstatement request regardless of the time elapsed. This is a deliberate safeguard for players with serious gambling concerns. Please consider the decision carefully before requesting permanent exclusion.
Problem gambling can develop gradually. Being aware of the warning signs — in yourself or someone you care about — is the first step toward addressing it.
If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to activate a time-out or self-exclusion immediately and seek support. Early intervention is significantly more effective than waiting until problems escalate.
Honest self-assessment is a powerful first step. If you answer "yes" to several of the questions below, consider speaking with a support professional or activating responsible gaming controls on your fc999 account.
Have you ever spent more money gambling than you originally planned to for that session?
Have you ever returned to gambling the following day in order to try to win back money you lost previously?
Have you ever felt the need to keep your gambling activity secret from family members or close friends?
Have you ever borrowed money — from friends, family, or any financial source — specifically to fund gambling activity?
Have you ever felt that gambling was negatively affecting your work, studies, relationships, or personal finances?
Have you tried to cut down or stop gambling but found it difficult to follow through on that intention?
Do you find yourself thinking about gambling frequently during the day, even when you are not actively playing?
Have you ever gambled to escape feelings of stress, depression, anxiety, or personal problems rather than purely for enjoyment?
If you answered yes to 3 or more questions: Please reach out to the fc999 support team immediately at [email protected] or via live chat. Our team is trained to assist with responsible gaming concerns and can help you activate the appropriate protective measures on your account without judgement.
fc999 employs a multi-layer approach to prevent underage gambling. All new player registrations require submission of a government-issued identity document — such as a National Identity Card (NID) — confirming that the applicant is at least 18 years of age. Accounts that fail age verification are permanently blocked before any gaming activity or deposit is permitted. If fc999 discovers at any point that a player is under the age of 18, the account is closed immediately and any funds held are returned to the source payment method.
We strongly encourage parents and guardians in Bangladesh to use parental control software to restrict access to online gambling platforms on devices used by minors. Free tools such as Net Nanny, Qustodio, and similar services can assist with this.
fc999 monitors for behavioural patterns consistent with problem gambling, including unusually rapid increases in deposit frequency, escalating bet sizes following a losing sequence, or extended single-session play durations. Where such patterns are detected, our responsible gaming team may proactively contact the player to offer support or suggest activating protective controls. Players may also proactively flag themselves as vulnerable by contacting support, which triggers an enhanced account monitoring protocol.
Players who have activated any responsible gaming tool — including deposit limits, loss limits, time-outs, or self-exclusions — are automatically removed from all promotional marketing lists for the duration of the active restriction. fc999 does not target players with bonus offers during or immediately following a responsible gaming intervention.
All fc999 customer support staff receive training on recognising the signs of problem gambling and on the appropriate procedures for handling responsible gaming requests sensitively and without delay. Responsible gaming tool activation requests are treated as highest priority and are processed ahead of general support queries.
During high-volume betting periods — such as the Bangladesh Premier League (BPL), IPL season, T20 World Cup, or major festive periods like Eid — fc999 increases monitoring activity and may send proactive responsible gaming reminders to players showing elevated activity levels. These reminders are informational only and do not affect account access or gameplay.
fc999 integrates responsible gaming directly into the deposit flow for players using bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
Once a deposit limit is set, the payment gateway blocks transactions that would exceed the active limit — regardless of which payment method is used. The player sees a clear notification explaining why the transaction was declined.
All deposit methods — including bKash, Nagad, Rocket, and card payments — are disabled at the payment processor level during an active self-exclusion or time-out. Players cannot circumvent account controls by using an alternative payment method.
Requests to increase a deposit or loss limit are subject to a mandatory 7-day delay. This cooling-off period protects players from impulsively raising their own limits during or immediately after a losing session.
You do not have to deal with gambling concerns alone. The following resources are available to players in Bangladesh and beyond.
Our responsible gaming team is available 24/7 via live chat on the platform. For email enquiries, write to [email protected]. Response time is within 2–6 hours (BST UTC+6). All responsible gaming requests are handled with full confidentiality.
24/7 AvailableBangladesh's Kaan Pete Roi helpline provides emotional support and mental health counselling. If gambling stress is affecting your mental wellbeing, speaking with a trained counsellor can provide immediate relief and practical guidance on next steps.
Helpline AvailableGamblers Anonymous is an international peer support community for individuals dealing with compulsive gambling. Meetings are available online and may be accessible to players in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh.
International SupportSometimes the most effective first step is an honest conversation with a trusted family member or close friend. Sharing concerns about gambling can relieve pressure, provide perspective, and open the door to practical support from people who know you personally.
Personal SupportQualified psychologists and counsellors practising in Dhaka and other major Bangladeshi cities can provide structured therapy for gambling-related concerns. Cognitive behavioural therapy (CBT) has a strong evidence base for treating compulsive gambling behaviours effectively.
Professional HelpNow that you are familiar with the responsible gaming tools available at fc999, feel free to explore the platform — knowing that you have full control over your experience at every step.