This Privacy Policy explains what personal data fc999 collects from players in Bangladesh, how that data is used, who it may be shared with, and the rights you hold over your information. Your privacy is treated as a core platform commitment, not an afterthought.
All personal data collected by fc999 is stored on encrypted servers protected by 256-bit SSL technology. Access to stored player data is restricted to authorised personnel only, on a strict need-to-know basis.
fc999 collects only the personal data necessary to operate the Platform, verify player identities, process payments, and meet legal obligations. We do not collect data for purposes unrelated to platform operation.
Players have the right to access the personal data fc999 holds about them, to request corrections, and to request deletion of their data subject to legal retention requirements. Requests can be submitted to [email protected].
fc999 does not sell or rent your personal data to unaffiliated third parties. Data is shared only with service providers directly involved in delivering the Platform — payment processors, KYC verification partners, and fraud prevention systems.
fc999 uses cookies and similar tracking technologies strictly for session management, platform performance analytics, and personalisation. The types of cookies used and how to manage them are detailed in this Privacy Policy.
In the event of a data security incident that may affect your personal information, fc999 will notify affected players promptly via their registered email address and will take immediate remedial action to limit the scope of any breach.
This Privacy Policy (hereinafter "Policy") sets out how fc999 (hereinafter "fc999", "we", "us", or "our"), the operator of the online casino and sports betting platform accessible at https://fc999.win (hereinafter the "Platform"), collects, processes, stores, and protects the personal data of individuals who register for or use the Platform (hereinafter "Player", "User", "you", or "your").
fc999 is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy applies to all data processing activities carried out in connection with the Platform, including account registration, identity verification, payment processing, gameplay activity, customer support interactions, and marketing communications.
By accessing the Platform and creating a player account, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you must not register for or use the Platform.
Note: This Policy should be read alongside the fc999 Terms & Conditions, which govern your use of the Platform as a whole. In the event of any conflict between this Policy and the Terms & Conditions regarding data privacy matters, this Policy shall prevail.
For the purposes of applicable data protection law, fc999 acts as the data controller in respect of the personal data of players who use the Platform. As data controller, fc999 determines the purposes and means by which personal data is processed.
All queries, requests, and complaints relating to the processing of personal data under this Policy should be directed to the fc999 data protection contact at the email address provided in Section 16 of this Policy. The email address is displayed as plain text and is not a clickable link.
fc999 collects and processes the following categories of personal data in connection with the provision of the Platform:
| Data Category | Examples | Mandatory? |
|---|---|---|
| Identity & Registration | Full name, date of birth, NID | Yes – required for account creation |
| Contact | Email, mobile number, address | Yes – required for account creation |
| Financial & Payment | bKash/Nagad account, card details | Yes – required for transactions |
| Technical & Usage | IP address, device data, game logs | Automatic – collected during Platform use |
| Responsible Gaming | Deposit limits, self-exclusion dates | Optional – set at player discretion |
fc999 collects personal data through the following channels and mechanisms:
fc999 uses the personal data it collects for the following purposes:
To create and maintain your player account; to authenticate your identity at login; to process deposits, withdrawals, and bonus credits; to deliver customer support; and to ensure the overall security and integrity of the Platform.
To verify that you meet the minimum age requirement of 18 years; to conduct Know Your Customer (KYC) checks in accordance with applicable legal and regulatory requirements; to detect and prevent fraud, money laundering, and other forms of financial crime; and to comply with requests from law enforcement or regulatory bodies.
To monitor gameplay patterns that may indicate problem gambling behaviour; to enforce player-imposed responsible gaming limits and self-exclusion requests; and to provide access to responsible gaming tools and support resources.
To analyse aggregated usage data for the purposes of improving Platform performance, game selection, and user experience. Analytics processing is conducted on anonymised or pseudonymised data wherever possible.
To send promotional offers, bonus notifications, and platform updates to players who have consented to receive marketing communications. Players may opt out of marketing communications at any time by contacting [email protected]. Please see Section 14 for more information on marketing preferences.
To comply with applicable laws including anti-money laundering (AML) regulations, financial record-keeping obligations, and responses to lawful requests from competent authorities.
fc999 processes personal data on the following legal bases:
Certain service providers engaged by fc999 to support Platform operations may be located outside Bangladesh. Where personal data is transferred internationally, fc999 takes appropriate steps to ensure that such transfers are carried out in compliance with applicable data protection principles, including the use of contractual data transfer agreements that impose equivalent data protection obligations on the receiving party.
By registering on the Platform, you acknowledge that your personal data may be processed in jurisdictions outside Bangladesh where data protection laws may differ from those applicable in your country of residence. fc999 will always implement appropriate safeguards to protect your data regardless of where it is processed.
fc999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting, and reporting requirements. The following indicative retention periods apply:
| Data Category | Indicative Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal obligation / AML compliance |
| KYC verification documents | Duration of account + 5 years after closure | Legal obligation / regulatory requirement |
| Transaction and payment records | 7 years from transaction date | Financial record-keeping obligation |
| Game play logs | 3 years from date of activity | Legitimate interests / dispute resolution |
| Customer support communications | 3 years from last interaction | Legitimate interests / complaint handling |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent / legal obligation |
Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with fc999's internal data disposal procedures.
fc999 implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
Notwithstanding the security measures in place, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. Players are encouraged to use strong, unique passwords for their fc999 account and to notify fc999 immediately if they suspect any unauthorised access to their account.
The fc999 Platform uses cookies and similar tracking technologies to enable core platform functionality, improve performance, and deliver a more relevant experience to players. A cookie is a small text file placed on your device by a website when you visit it. The following categories of cookies are used on the fc999 Platform:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, load balancing, security tokens. Cannot be disabled without impairing core Platform functionality. | Session / up to 24 hours |
| Performance & Analytics | Collect anonymised data on page visits, navigation paths, and error rates to improve Platform performance. | Up to 12 months |
| Functional | Remember player preferences such as language settings and display options to personalise the experience. | Up to 12 months |
| Marketing / Targeting | Track interactions with promotional content to measure campaign effectiveness. Only set where marketing consent has been granted. | Up to 6 months |
Players may manage their cookie preferences through their browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies may impair your ability to log in or use core Platform features. For detailed guidance on managing cookies in your specific browser, consult your browser's help documentation.
Subject to applicable law and fc999's legal obligations, players have the following rights in relation to their personal data:
To exercise any of the above rights, please contact the fc999 data protection team using the details provided in Section 16. All requests will be acknowledged within 5 business days and substantively responded to within 30 days, or such longer period as may be required for complex requests, with notification of the extended timeline provided to the player.
The fc999 Platform is strictly intended for use by adults aged 18 years and above. fc999 does not knowingly collect personal data from individuals under the age of 18. The KYC identity verification process includes age verification steps to prevent underage access to the Platform.
If fc999 becomes aware that personal data has been collected from a person under the age of 18 without appropriate parental or guardian consent, that data will be deleted promptly, the associated account will be closed, and any funds associated with the account will be handled in accordance with fc999's minor account closure procedures.
If you are a parent or guardian and believe that your child has registered on the fc999 Platform, please contact [email protected] immediately. The email address is displayed as plain text only.
fc999 may send promotional communications — including bonus offers, game launch announcements, seasonal promotions tied to events such as BPL, IPL, Eid, or Pohela Boishakh, and platform updates — to players who have opted in to receive such communications at the time of account registration or subsequently.
Marketing communications are sent exclusively via email and in-platform notifications. fc999 does not conduct unsolicited SMS marketing campaigns. Players who no longer wish to receive marketing communications may opt out at any time by:
Please note that opting out of marketing communications does not affect the receipt of transactional communications relating to your account, such as deposit confirmations, withdrawal notifications, and important security alerts. These communications are sent on the basis of contractual necessity and will continue regardless of marketing preferences.
fc999 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, Platform features, or data processing practices. Where changes are material — meaning they meaningfully affect the rights of players or the way in which their data is processed — fc999 will provide registered players with at least 7 days' advance notice via the registered email address or via an in-platform notification before the updated Policy takes effect.
Minor amendments, including typographical corrections, clarifications, or adjustments required to reflect changes in service provider arrangements, may be made without advance notice. The effective date displayed at the top of this page will be updated to reflect the date of the most recent review. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by fc999, please contact us using the details below. Please note that all contact details are displayed as plain text and are not clickable links.
Platform: fc999.win
Data Protection Contact: [email protected] (plain text — not a clickable link)
Support Hours: 24/7 live chat available via the Platform
Email Response Time: Within 2–6 hours (Bangladesh Standard Time, UTC+6)
Data Rights Requests: Acknowledged within 5 business days; substantively responded to within 30 days
fc999 takes all privacy-related enquiries seriously. Where you are not satisfied with the response received from fc999's data protection team, you may seek further recourse through applicable consumer protection or data protection channels available in Bangladesh.
fc999 is built for serious players who value both privacy and performance. Explore our games, check the FAQ for quick answers, or log in to manage your account and preferences.